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At Toronto Rehab, we’re committed to delivering excellent patient care so that our patients recover as completely and as quickly as possible so they can return to their jobs, their families, their schools and their communities. This means we are constantly looking for new and better ways of treating patients so they can enjoy the best possible outcomes and quality of life.
We believe that the ongoing evaluation of our work is critical to its improvement. This is why we track a number of key patient care and safety indicators, including infection rates, fall rate and medication errors to make sure that our patients are as safe and secure as they can be during their stay with us. We also monitor improvements in physical functioning to ensure that the care patients receive at Toronto Rehab makes a real and positive difference in their lives. And, we use feedback collected through satisfaction surveys to tell us how well our patients and their family members think we are doing in meeting their needs during the recovery process and what areas require improvement.
Every one of these tools and indicators plays an important role in helping us to improve the quality and safety of patient care at Toronto Rehab. We use the results to help inform the development of new models of care and best practices, and to support the acceleration of research into practice.
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