Your Rights and Responsibilities

Everyone at Toronto Rehab, including our patients, family members, friends, staff, volunteers and doctors, have the right to:

• Be treated with courtesy and respect.

• Be free from abuse, exploitation, discrimination and reprisal.

• Have their individual needs, differences and preferences recognized and acknowledged.

Everyone plays a role in making the hospital a comfortable place. Our staff will do everything they can to ensure your comfort. You can do your part by treating our staff and other patients fairly and with respect.

You have many other rights and responsibilities as a patient at Toronto Rehab.

While you are at Toronto Rehab, you have the right to:

• Speak freely about your concerns.

• Have an advocate or support person involved in your care, if you wish.

• Ask for and get information about your care.

• Participate in making decisions about your care.

• Have your decisions respected whether you accept or refuse tests and treatment that we recommend.

• Have your privacy and personal space respected.

• Have your personal and health information kept private and confidential.

• Participate in research projects, if you wish and if they are available.

• Be informed when students are to be involved in your care.

• Have your previously expressed wishes respected (e.g. advanced directives, living wills).

In addition to rights, you and your family members and friends also have responsibilities to your health care providers, fellow patients and the organization while you are at Toronto Rehab.

You - and those speaking for you -  have a responsibility to:

• Respect the privacy, personal space and preferences of others.

• Give your care team accurate information in a timely manner.

• Let your care team know when you want someone else (an advocate or support person) to be involved in your care.

• Participate in making decisions about your care.

• Follow your treatment plan or tell your care team if you don’t think you will be able to.

• Ask questions when you don’t understand information that has been given to you.

• Recognize that other patients may have care needs that may be more urgent than your own at times.

• Recognize that your care team cannot follow requests that are considered to be medically, legally or ethically inappropriate.