Privacy Protection

At Toronto Rehab, all information you share with your care team is personal and private. We respect your privacy and treat all of your information securely and confidentially.

Our privacy practices are consistent with federal and provincial law, and with other hospitals across Canada.

We may need health information from you, or from the person acting on your behalf. We may need this information for a variety of purposes, including your care or insurance.

We may sometimes get your health information from other sources as the law allows or with your permission. When you come to Toronto Rehab, your request for health services implies consent for the use of your personal information.

Your personal information may be used to:

• provide your care

• improve the quality of hospital services

• help researchers answer questions about illness and disease

• fulfill provincial requirements

• provide general information about the hospital

• raise money to improve treatment and services

• teach students

• get payment for your treatment and care (from OHIP, WSIB, your private insurer or others)

• manage the hospital

• compile statistics

• fulfill other purposes permitted or required by law

Your privacy in hospital

If someone phones the hospital to ask about you, the main operator will tell them whether you are a patient and where you are in the hospital. The operator will not give any other information, such as why you are in hospital, or how you are doing.

If you do not want people to know you are in the hospital, tell your care team. If you are a “Privacy-Flagged” patient, only health care staff and people you choose will have access to information about you. If you choose to be a “Privacy-Flagged” patient, we will not be able to deliver mail or flowers or forward calls to you.

You can talk to your care team for more information about privacy.

While all of us here at Toronto Rehab are doing everything we can to keep you safe, we need your help too. Don’t hesitate to ask us any questions or raise any concerns that you may have.

If you have concerns about the security of your information, please contact Toronto Rehab’s Privacy Office:

550 University Avenue Toronto,
Ontario M5G 2A2 Tel: 416-597-3422 ext. 3258
chiefprivacyofficer@torontorehab.on.ca.

If you have other concerns, you can contact the Information and Privacy Commission of Ontario:

2 Bloor Street East. Suite 1400
Toronto, Ontario M4W 1A8
Tel: 416-326-3333 or 1-800-387-0073 (within Ontario)
website: www.ipc.on.ca